BPO & CALLCENTER

Tell me about yourself.

It seems like an easy interview question. It’s open ended. I can talk about whatever I want from the birth canal forward. Right?

Wrong. What the hiring manager really wants is a quick, two- to three-minute snapshot of who you are and why you’re the best candidate for this position.

So as you answer this question, talk about what you’ve done to prepare yourself to be the very best candidate for the position. Use an example or two to back it up. Then ask if they would like more details. If they do, keep giving them example after example of your background and experience. Always point back to an example when you have the opportunity.

?Tell me about yourself? does not mean tell me everything. Just tell me what makes you the best.

Sample Answer

I’m an ambitious, self-motivated account executive and I’m very happy in my life right now. I’m looking to change jobs because I feel I’ve achieved all of the goals I set out for myself when I embarked in my previous role, six years ago. I’ve still got a strong appetite for success and I’m looking for a job that will provide fresh challenges and rewards.

Advice from the recruitment consultant

This is a deceptively difficult question to answer. The key to answer this question is staying focused on your primary objective here – selling yourself as an employee. With this in mind, answer this question in light of your overall interview strategy. Don’t describe your record collection, your favorite movies or you pets’ names. Do, for example, describe what motivates your career and drives your passions.

Why should I hire you?

The easy answer is that you are the best person for the job. And don’t be afraid to say so. But then back it up with what specifically differentiates you.

For example:

?You should hire me because I’m the best person for the job. I realize that there are likely other candidates who also have the ability to do this job. Yet I bring an additional quality that makes me the best person for the job–my passion for excellence. I am passionately committed to producing truly world class results. For example . . .? Are you the best person for the job? Show it by your passionate examples.

What is your long-range objective?

The key is to focus on your achievable objectives and what you are doing to reach those objectives.

For example: ?Within five years, I would like to become the very best accountant your company has on staff. I want to work toward becoming the expert that others rely upon. And in doing so, I feel I’ll be fully prepared to take on any greater responsibilities which might be presented in the long term. For example, here is what I’m presently doing to prepare myself . . .?

Then go on to show by your examples what you are doing to reach your goals and objectives.

How has your education prepared you for your career?

This is a broad question and you need to focus on the behavioral examples in your educational background which specifically align to the required competencies for the career.

An example: ?My education has focused on not only the learning the fundamentals, but also on the practical application of the information learned within those classes. For example, I played a lead role in a class project where we gathered and analyzed best practice data from this industry. Let me tell you more about the results . . .?

Focus on behavioral examples supporting the key competencies for the career. Then ask if they would like to hear more examples.

The BPO that you wish to work for
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.

Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.

What is a BPO?This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.

What is a Call Center?
There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.

What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.

1) TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?
[45 sec]
ANS) Name
Age
Home town
Education background (specify year of passing & degree)
Work experience
(Company name
Designation
Year of experience)
Extra circular activities (any specialized)
Hobbies (at least two)

2) HOW ARE YOU AS A PERSON?
ANS) ONE WORD /ONE LINE

3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)
ANS) SPEAK UP ATLEAST FOR 2 MINS

4) WHAT DO YOU KNOW ABOUT BPO’S?
ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.
THERE ARE TWO KINDS OF BPO’S
1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.
2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.

5) WHY DO YOU WANT TO JOINT A BPO?
ANS) A) FOR BETTER GROWTH /CARRER PROSPECTS
B) FASTEST GROWING INDUSTRY

6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?
ANS) I SEE MYSELF GROWING WITH THE COMPANY

7) FAMILY BACKGROUND
ANS) DON’T SPECIFY PARENT’S NAME
JUST SPECIFY PROFESSION OF PARENTS & SIBBLING.

WORK PROFILE?
ANS) NAME OF THE ORGANISATION
DATE OF JOINING
JOB RESPONISIBLITY
COMPANY SYNOPSIS
INCREMENT /PROMOTION/ ACHIEVEMENTS
DATE OF RESIGNATION (REASON OF RESIGNATION)

9) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?
ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE MOST STABLE INDUSTRY.

10) SALARY EXPECTATION?
ANS) AS PER THE COMPANY’S NORMS

11) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN US?
ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.

12) ARE YOU COMFORTABLE WORKING IN SHIFTS?
ANS) YES

13) WILL YOU SIGN A BOND?
ANS) YES

14) WHERE YOU WILL BE GOING TO STAY?
ANS) I WILL MANAGE (DON’T DISCUSS YOUR ACCOMATION PROBLEM WITH THE RECURITER)

15) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)
ANS) BE PREPARED WITH YOUR OWN ANSWERS.

16) WHY YOU HAVE LEFT LAST JOB? (IMP)
ANS) BE PREPARED WITH YOUR OWN ANSWERS.

17) DO YOU HAVE ANY ISSUES IN RELOCATING?
ANS) I HAVE NO PROBLEM IN RELOCATING.



1SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?
POSSIBLE TOPICS-
CURRENT TOPIC,
LAST BOOK READ,
LAST PLACE TRAVELLED,
ANY ARBITARY TOPIC,
YOUR HOME TOWN,
LAST MOVIE WATCHED, ETC.



Do’s & Don’ts

1) Don’t use Myself / use my name is or I am
2) Don’t use I belongs to / natively from / use hometown
3) Don’t use I am this many of age / use I am 24 years old
4) Don’t Complains about previous jobs
5) Never complain about previous employer
6) Don’t use wrong grammar, vocabulary, language
7) Do not say no to the HR
Do not argue with HR
9) Don’t put any constraint like marriage ,exams, or any other
10) Don’t give any answer in monetary terms
11) Weakness
12) Don’t argue on salary
13) Don’t say that you are perusing anything
14) Don’t use this words “Actually , normally, generally , ya “
15) Don’t discuss on date of joining.